Why haven't I received my parcel tracking number?

If you haven't received your parcel tracking number from our ELTA COURIER or DHL carrier yet, please understand that this indicates your order is still in transit to our premises or undergoing authentication. Rest assured, as soon as it's handed over to our carrier, you'll promptly receive an email containing the tracking number and a link to monitor its progress.

While we strive to process orders within 5 to 12 working days (within mainland Greece, excluding weekends and holidays), please bear in mind that these times may vary depending on economic conditions, product availability, or carrier operations. Should there be any delays, we're here to assist you promptly. Don't hesitate to reach out to us via phone or email at infoprismhype@gmail.com or by filling out a contact form through this link. To expedite assistance, kindly provide your 5-digit order number preceded by a hashtag, which can be found in your order confirmation email. Your satisfaction is our priority, and we appreciate your patience and understanding.